We are committed to high-quality teaching, learning and academic service. Our academic staff are engaged in the provision of an education that meets professional accreditation needs, is critical, well informed, up-to-date and innovative. Our lecturers are highly qualified, have a deep understanding of their teaching methodology, use appropriate instructional methods, and participate in sustained, intellectually rigorous professional learning regarding the English language. The monitoring and evaluation of teaching and learning processes is central, we believe, to our continued drive for excellence, relevance and quality.
Attendance and Holiday Policies for International Students from Visa Requiring Countries
The following policies are for our students who are attending Infinity English College for programmes which are on the internationalisation register (or ILEP). All students on these programmes will receive a copy of this policy upon their arrival at the College.
All students on these programs are required to attend full-time study in the school for 25 weeks for 15 contact hours per week (375 hours).
The 25 week period begins when the student arrives in Ireland.
All non-EEA visa requiring students must attend at least 85% of all their designated classes during their 25-week study period. The Director of Studies closely monitors the attendance of all students. Every four weeks, the Director of Studies does a scheduled review of each student’s attendance. Failure to maintain an 85% rate of attendance results in a written warning being issued by the Director of Studies. Failure to improve on attendance within a two-week period after this first warning is issued results in a second written warning being issued by the Director of Studies. If the student still fails to improve their attendance to the required level over the two weeks following the sending of this second written warning the Director of Studies contacts the GNIB and INIS who may choose to withdraw the student’s visa and the student may also be sent a letter of dismissal and expelled from the College.
It is the obligation of each student to provide the school with their up-to-date address so that these warning letters may be delivered. Any student whose attendance falls below 75% for the first six weeks of study will be immediately reported to the GNIB and INIS by the Director of Studies and may have their visa cancelled. If a student cannot make up attendance to a minimum of 85% before the end of their program the Director of Studies will inform them that they do not meet the attendance requirements and this fact will be communicated to the GNIB and INIS. You may not make up for attendance at the end of your programme as your timetable must be followed.
Holidays taken during the course are agreed at the outset and a timetable printed for registration with GNIB services. Students may only take a holiday after the first three months of their study. Each student may only take one holiday during their timetabled program regardless of the duration of the holiday period taken. In order to ensure completion of their course, the maximum holiday period allowed for each student is 4 weeks. Holidays at any point cannot exceed 1/3 of the total weeks of study elapsed.
The centre may make exceptions in the case of compassionate leave (compassionate leave includes leave required due to the student having serious and documented medical problems, pregnancy, or the death of an immediate family member). All applications for compassionate leave must be made to the DOS in writing. Compassionate leave applications must be made at least 24 hours in advance of the leave required (exceptions may be made in the case of the applicant being seriously incapacitated e.g., unconscious). Students who are granted compassionate leave must contact the school at least once a week so that we can monitor their progress.
If a student arrives 10 minutes or more late for class they will not be allowed to enter class and will not receive attendance for that period. Similarly, if a student leaves 10 minutes or more before the end of class they will not receive attendance for that period. There are two class periods of 1.5 hours per tuition day, one in the morning and the other in the afternoon between 9am and 5pm each day.
Each student is provided with a timetable for their program upon their arrival in Ireland. This timetable will include the holiday period they have selected. The student must then attend classes based on this timetable, and this timetable may not be altered.
Students on sick leave must send an email to the school at email@example.com on the first day of sickness and each day subsequently, together with a certificate from the doctor on the first day returning to the College
Review of Programmes/Learner Feedback
We believe the integration between programme delivery and learner feedback is critical to the success of our students and of our courses. Each one of our courses is embedded with comprehensive assessment procedures and complimented by timely and detailed feedback.
Communication with Learners
We are committed to the free-flowing exchange of information between learners, staff and other stakeholders. We define ‘information’ as anything relevant to the members of our teaching faculty, student body and outside interests. We regularly seek feedback on all our programmes; from structure to delivery, in order for them to remain vital and relevant to stakeholders and students alike.
Fair and Consistent Assessment of Learners
We will strive to ensure that the assessment of our learners is fair and consistent and accounts for individual needs, is integrated across all programmes, is in-line with international best practice and orientated entirely towards the progress and achievement of our student body. The purpose of assessment, as we see it, is to produce feedback to the College on the performance of its curriculum, learning process, and/or services, thereby allowing us to improve our programmes. We do not see it as an evaluation of individual students, faculty or staff per se. Successful assessment is borne of the College’s overall mission and educational purpose. Our assessment policy retains College-wide support among the faculty and administration and provides feedback to the aforementioned and students alike. Ultimately it leads to improvement and has imbedded in it a process for self-evaluation.
Protection for Learners (Cessation of Programme)
Infinity English College as an education provider is subject to the Qualifications Act and as such have appropriate arrangements in place for the protection of learners on programmes of three months or more. In the event of a programme of study unexpectedly ceasing learners will be transferred to another provider offering a similar programme. To facilitate this Infinity English College are members of MEI which has in place agreements with other members to which course participants in the unlikely event of the cessation of any programme.
- This procedure can be used by all students of Infinity English College
- It can be used by any student who has a complaint/grievance relating to another student, member of staff or the College facilities.
- All complaints/grievances submitted in good faith will be considered fairly.
- Any student who invokes the procedure will not be disadvantaged from having done so.
- It is anticipated that most issues can be resolved in a friendly and informal way.
- Throughout the process students may have a friend to accompany them at any meetings.
- Malicious or untrue complaints could lead to disciplinary action.
- These are internal procedures – at no stage is legal representation invited for any party.
- The internal complaints procedure is required as the first attempt at resolving any issue prior to approaching external third parties
- For all complaints/grievances the privacy and confidentiality of the complainant will be respected.
- If disclosure is necessary to progress a complaint the student will be notified in advance.
We hope that any difficulty can be resolved in a friendly and informal way. The following is the complaints procedure at IEC.
Any student with a complaint or grievance is invited to discuss the matter first with their Teacher or Tutor. They will respond as soon as possible with advice and guidance as to how to proceed from this point. In the event of a dispute with other students, the Director of Studies can help resolve the situation informally as part of unofficial procedures.
If the student is not satisfied with the outcome or does not wish to discuss the matter first they, or their representative, should complete a Complaint/Grievance Form obtainable from Reception and forward it to school management at firstname.lastname@example.org Receipt of the form will be acknowledged in writing within 48 hours.
The form will be copied to the appropriate person responsible for the area within which the complaint/grievance has arisen. S/he will seek to resolve the issue by involving relevant parties in informal discussions within 14 days. If the issue remains unresolved the student will be provided with the opportunity to meet directors and air any grievance in the company of a friend. A written response will be provided to the student in relation to the complaint within 30 days of the submission of the written complaint summarizing the issue that was raised and the actions, if warranted, that will be taken to address the situation. Director Thomas Horgan, at email@example.com, has overall responsibility for the complaints procedure.
Students may be dismissed for:
- Continued non or poor attendance, poor discipline, the issuance of two warning letters for attendance and the third will result in dismissal
- Failure to meet minimum academic standards
- Failure to submit course completion works to the College for an extended period, except in cases where the student is taking an approved Leave of Absence
- Academic dishonesty. See section on same
- Malicious acts to damage the reputation of the school, staff member or fellow student
- The issuance of false or misleading statements relating to the college or its staff to third parties in print or digital media
- Non-payment of any amounts due to the College according to standards set forth under suspensions
- Failure to comply with Infinity’s drugs policy
- Failure to comply with Infinity’s alcohol policy
- Failure to comply with Infinity’s terms and conditions
Access, Transfer and Progression
We are committed to providing current and prospective learners with all the information necessary to allow them to make informed decisions regarding their chosen programme of study. It is our intention to recognise a student’s prior learning and to promote an equitable and fair admission process whilst also providing programmes of study which facilitate learners who wish to transfer or progress to other programmes leading to recognised awards.
Infinity admits students of any gender, age, religion, sexual orientation, race, family status and marital status, physical limitation, or membership of the Traveller community to all the rights, privileges, programmes and activities generally accorded or made available to students at the College. It does not discriminate on these aforementioned bases in the administration of its educational policies, admissions policies, scholarship programmes or its staff recruitment.
End of course exam
It is the responsibility of Infinity English College to register non-eea students in external end of course exams. The TIE exam is part of the IEC syllabus and it is a condition of enrolment that students sit the exam on course completion. The IELTS exam and Trinity GESE exam are also exit exams at Infinity. An agreement will be signed at course induction between IEC and each student agreeing to this. The Director of Studies is responsible for this process at IEC.
It is the responsibility of Infinity English College to have a documented Child Protection Policy in place with a nominated person(s) responsible for the implementation of this. Details of the Infinity English College policy on the protection of minors can be accessed Here. If you have any concerns regarding safeguarding of minors email firstname.lastname@example.org